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GAO Faults IRS for Poor Information Referral Systems

irs-small-3 recent report Specifically, we found  limitations in oversight structure, documentation of procedures, and  monitoring results. These control deficiencies increase the risk that  handling of information referrals could fall short of the IRS mission,  resulting  in inconsistent and inequitable treatment of noncompliance  leads submitted by the public," said the report. 

The GAO recommended that the IRS establish an organizational structure responsible for defining objectives and measuring results for information referrals. It also said the IRS needs to document procedures for the information referral process and establish coordination mechanisms across the IRS referrals programs, of which there are eight. 

The IRS agreed with the recommendations.