Survey: Younger Workers Find Email to Be Inefficient
Email is increasingly unpopular in the workplace, particularly among younger workers, a recent survey commissioned by instant messaging service and email competitor Slack found. The survey was conducted by market research company OnePoll.
In the August poll of 8,000 workers, respondents reported that the emails they send are only fully read and understood by the recipients 36 percent of the time. When they do get responses, 62 percent said it’s common not to get their questions answered, 51 percent said they are addressed by the wrong name, and 49 said they are asked a question they already answered directly in the same email.
The findings demonstrate how the members of Generation Z continue to transform the workplace. in 2021, Business Insider reported that a 2020 survey of nearly 1,000 workers conducted by consulting firm Creative Strategies found that while people over 30 cited email as their most used tool, it ranked in fourth place for people under 30. Business Insider cited a July 2021 New York Times story, reporting that the younger cohort preferred Google Docs, Zoom and iMessage over email.
“Email is all your stressors in one area, which makes the burnout thing so much harder," then-24-year-old Adam Simmons told the Times. "You look at your email and have work stuff, which is the priority, and then rent's due from your landlord and then Netflix bills. And I think that's a really negative way to live your life."
Nearly half of the respondents to the Slack survey said that it was easy to misconstrue tone over email, and that there was an underlying expectation that they need to keep things “formal.” This expectation is a challenge for 57 percent of Gen Zers and 46 percent of millennials.
Slack and Microsoft Teams soared in popularity during the pandemic, as remote workers sought faster, more convenient ways to communicate, Business Insider reported in 2020.
Nearly three-quarters of managers and business leaders surveyed by Resumebuilder.com in April said that Gen Z is the "most challenging generation" to work with, Business Insider reported recently.