Where are we going, who will we be working with, and what do we need to know when we get there? As the accounting profession evolves, our competitive advantage is based on how well a department or firm creates a high performing culture, and engages high performing teams as a part of that culture. In this course, Karl Ahlrichs offers multiple viewpoints on ethics, leadership and the generations and shares skills you will need to maintain your competitive advantage. All of this will be mapped on top of a brief review of some fundamental economic data and the framework that organizations are operating in.
Learning Objectives
Upon completion of this course participants will be able to:
- Recognize the generational differences that will drive the future of our organizations
- Choose the most effective communication channels and methods to engage clients, both internal and external
- Employ active listening skills to confirm the impact of feedback when handling complex, high priority messages
- Identify ways to manage the personal impact of change
- Develop a personal action plan for managing upheaval in our processes and lives
- Identify ways to motivate and lead a multi-cultural workforce and form high performing teams
Major Topics
- An update on generational differences
- What are your assumptions about working with Boomer and Gen WiFi?
- What are their assumptions about you you?
- Communicating with the workforce of tomorrow
- Effective communication skills form the foundation for a successful career, and this course shows how to choose the most appropriate communication channel for who will receive the information and how will be used
- Managing the personal impact of change
- Great ideas aren't enough—Selling ideas to an indifferent world
- The new definition of leadership and ethics
