See below for answers to frequently asked questions regarding online learning.
What kind of Internet connection do I need? ⓘ
What are the browser requirements? ⓘ
What are the hardware requirements? ⓘ
How do I prove my attendance/receive credit? ⓘ
How do I prove my attendance/receive credit for a self study (on-demand) course? ⓘ
When I view a webcast, what makes the sound and video skip, cut out, or buffer? ⓘ
If refreshing your browser does not work, you may be experiencing one of the following issues:
Slow connection: You may not have a fast enough Internet connection to reliably view the webcast online. Your Internet connection should have download speeds of at least 5Mbps. FAE recommends an Internet connection capable of at least 10Mbps.
Slow network: Internet congestion can slow down the delivery of the stream and make it difficult for you to connect or may cause buffering. If you repeatedly have difficulty connecting, please notify your in-house IT department; if you are at home, contact your Internet service provider͢--there are often quick fixes they can make when they learn about your issue.
Slow computer: If your computer is old, it might be too slow to play the stream, regardless of what else it’s doing. Or, if you have lots of other programs open, they may be using too much processor time and/or RAM for the player to work properly. Try closing other nonvital programs, refreshing your page (see above), and viewing the webcast again.
Local congestion: Local bandwidth (on your computer or local network) is shared between all open applications and the player. Closing applications may reduce buffering.
No sound will play: Visit YouTube.com another video site and make sure that videos play sound. If you hear sound on YouTube, make sure your seminar’s video player isn’t muted. If you don’t hear any sound, check your player volume, system volume, and speaker volume, and ensure that they are all turned on and turned up.
Corporate firewalls/bandwidth: Most corporate networks have firewalls that will allow live webcasting, but older firewalls and high-security buildings may have a block. If this is the case, the only way you can watch the webcast is to ask your IT department to adjust their firewall and bandwidth so that it allows the webcast.
Help! My webcast is completely gone and will not come back no matter what I try! ⓘ
Will I lose credit for not being able to watch while the stream is down? ⓘ
Will I be able to see what I missed? ⓘ
Can I view the live stream on a mobile device? ⓘ
You can view the webcast from a mobile device, such as a cell phone, iPad, laptop, or tablet. We recommend that you be somewhere where there is fast, reliable WiFi or a strong data connection in order to avoid any interruptions. Please be mindful that the Participation Codes show at the top of the screen, so remember to activate full-screen mode when viewing from a mobile device in order to avoid missing any when they show. If the Participation Codes are still being blocked by video information, tap into the webcast to remove that information and webcast player controls.